Cancellation policy.

Cancellation Policy

All appointments scheduled must be cancelled or rescheduled with 24-hours notice to avoid losing your appointment as all packages are pre-paid. Sessions that are “No Show” with no notice of cancellation cannot be rescheduled.

There is some flexibility in this policy for emergency situations but remember a scheduled appointment is time reserved especially for you. And usually if you cancel at the last minute the reserved spot can not be rescheduled.

More detailed information on this policy can be found in our Coaching Agreement.

Lateness Policy

Starting on time is very important. If an individual is late for a session, we reserve the right to shorten the appointment time in order to stay on schedule for other coachees or reschedule.

For our sessions, we always join the meeting within 5 minutes of our scheduled start time and this will not be deducted from your session time. If you are not logged into the session, we will send one email/text for you to log-in within that 5 minutes. If you do not log-in within that 5 minutes, you will be considered a “No Show” for that time. A new appointment will need to be scheduled.